Working with Attachments in Media Library - Frequently asked questions
Frequently asked questions
How do I access the media library in Zendesk Guide?
You can easily access the media library from any article in your knowledge base. To do this, open or edit an article in the help center or Guide admin. If the Article settings panel isn't visible, click the Article settings icon to expand it. Then,…
What is the maximum file size for attachments in Zendesk Guide?
The maximum file size for attachments in Zendesk Guide is 20 MB. This limit applies to any media you attach to an article from the media library. It's important to ensure that your media files are within this size limit to successfully upload and…
How can I upload media to the Zendesk media library?
Uploading media to the Zendesk media library is straightforward. First, open the media library from the Attachments section in the article settings. Then, click on Upload media to select the files you want to add. You can also drag and drop files…
Can I replace an existing media file in Zendesk Guide?
Yes, you can replace an existing media file in Zendesk Guide using the Replace media option. This allows you to update a media file with a new one of the same type, such as replacing an image with another image. When you replace a media file, the…
How do I manage attachments in the Zendesk media library?
Managing attachments in the Zendesk media library is simple. Once you've uploaded your files, you can attach them to articles, rename, replace, or delete them. To manage a specific media file, open the media library and click the options menu on…
Is it possible to bulk delete media files in Zendesk Guide?
Yes, you can bulk delete media files in Zendesk Guide. To do this, open the media library and select up to 30 media files you wish to delete. Click on Actions, then select Delete selection. Before proceeding, review the list of articles containing…
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