Why Automations Stop Firing - Frequently asked questions
Discover why automations may stop firing for certain tickets in Zendesk. Explore common issues, troubleshooting tips, and solutions to ensure seamless automation performance.
Frequently asked questions
Why did my Zendesk automation stop firing for some tickets?
Your Zendesk automation might stop firing due to the restrictive nature of the 'Hours since | Is' condition. Automations run every hour, but not necessarily at the top of the hour or at the same time each hour. For instance, if a ticket was…
How can I fix Zendesk automation issues with time conditions?
To fix Zendesk automation issues related to time conditions, switch from 'Hours since | Is' to 'Hours since | Greater than'. The 'Is' condition is very precise and can easily miss the exact time window needed for the automation to fire. By using…
What is the 'Hours since | Is' condition in Zendesk automations?
The 'Hours since | Is' condition in Zendesk automations is a time-based rule that triggers actions when a specific number of hours have passed since a ticket event. However, it's very precise and can lead to missed triggers if the automation…
Why should I use 'Hours since | Greater than' in Zendesk?
Using 'Hours since | Greater than' in Zendesk automations provides a more flexible time window for conditions to be met. Unlike the 'Is' condition, which requires precise timing, 'Greater than' allows the condition to be true over a broader range…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Freecash
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