Fixing Zendesk Automation Time Condition Issues
How can I fix Zendesk automation issues with time conditions?
To fix Zendesk automation issues related to time conditions, switch from 'Hours since | Is' to 'Hours since | Greater than'. The 'Is' condition is very precise and can easily miss the exact time window needed for the automation to fire. By using 'Greater than', you allow for a larger time window, increasing the chances that the condition will be met.
Additionally, ensure you have a nullifying condition or action to make sure the 'Greater than' condition is only true once for each ticket. This adjustment can help your automations run more reliably.
More related questions
Why did my Zendesk automation stop firing for some tickets?
Your Zendesk automation might stop firing due to the restrictive nature of the 'Hours since | Is' condition. Automations run every hour, but not necessarily at the top of the hour or at the same time each hour. For instance, if a ticket was…
What is the 'Hours since | Is' condition in Zendesk automations?
The 'Hours since | Is' condition in Zendesk automations is a time-based rule that triggers actions when a specific number of hours have passed since a ticket event. However, it's very precise and can lead to missed triggers if the automation…
Why should I use 'Hours since | Greater than' in Zendesk?
Using 'Hours since | Greater than' in Zendesk automations provides a more flexible time window for conditions to be met. Unlike the 'Is' condition, which requires precise timing, 'Greater than' allows the condition to be true over a broader range…
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