Attachment Limits in Help Center - Frequently asked questions
Discover answers to common questions about attachment limits in Zendesk Help Center. Learn about file size restrictions, supported formats, and more.
Frequently asked questions
What are the attachment size limits for articles and posts in Zendesk Help Center?
In Zendesk Help Center, the attachment size limit for articles is 20MB per file or image upload. For community posts and comments, the limit is 2MB per image file. This means you can upload multiple attachments as long as each one does not exceed…
How many attachments can I add to a Zendesk Help Center article?
There is no set limit on the number of attachments you can add to a Zendesk Help Center article. However, each attachment must be within the 20MB size limit for articles. While you can technically add many attachments, it's best to avoid…
Is there a total storage limit for Zendesk Help Center articles?
Zendesk Help Center does not impose a total storage limit for individual articles. However, adding a large number of large files can lead to performance issues. The Help Center is designed primarily as a knowledge base, not a file distribution…
Can I increase the attachment size limit in Zendesk Help Center?
Currently, the attachment size limit in Zendesk Help Center is fixed at 20MB for articles and 2MB for community posts and comments. There is no option to increase these limits directly. For larger files, the recommended workaround is to use a…
What should I do if my file exceeds the Zendesk Help Center attachment limit?
If your file exceeds the Zendesk Help Center attachment limit of 20MB for articles or 2MB for community posts, consider using a cloud-storage service. Upload your large file to a service like Google Drive or Dropbox, and then link to it in your…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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