Using Emoji in Ticket Comments - Frequently asked questions
Frequently asked questions
How can I add emojis to Zendesk ticket comments?
You can easily add emojis to your Zendesk ticket comments by either selecting them from an emoji window or typing a specific character combination. For Mac users, presscontrol + command + spaceto open the emoji window, while Windows users can…
What keyboard shortcuts can I use to insert emojis in Zendesk?
Inserting emojis in Zendesk is simple with keyboard shortcuts. For Mac users, you can presscontrol + command + spaceto open the emoji window. If you're on Windows, press theWindows key + period keyto access the emoji selection window….
Can I use character codes to add emojis in Zendesk comments?
Yes, you can use character codes to add emojis in Zendesk comments. Simply type the combination of characters for the emoji symbol you want to use, starting with a colon. As you type, an auto-complete reference will appear to help you. However,…
Why aren't my emojis rendering in Zendesk until I submit the ticket?
Emojis in Zendesk comments are not rendered until you submit the ticket. When you type a character combination for an emoji, it will appear as text until you click 'Submit' to update the ticket. Once submitted, the emoji symbols will be rendered…
How can I enable emoji emoticons in Zendesk ticket comments?
To enable emoji emoticons in Zendesk ticket comments, you may need to follow specific setup instructions. Dan Vega has created a Minerva interactive step-by-step guide to help you enable emoji text replacement in Zendesk. This guide will show you…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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