image for site

Using Article Lists in Zendesk - Frequently asked questions

Discover how to use article lists in Zendesk for varied knowledge base views. Explore FAQs on setup, customization, and best practices for effective content management.

Frequently asked questions

How can I access article lists in Zendesk Guide?

To access article lists in Zendesk Guide, you need to be a Guide admin or an agent with edit permissions. Simply click the Manage articles icon in the sidebar, and your All articles list will open by default. This list provides an overview of all…

What are the standard article lists available in Zendesk Guide?

Zendesk Guide offers several standard article lists to help you manage your knowledge base. These include 'All articles', which shows all articles in your source language, 'Drafts', which displays unpublished articles, and 'Archived articles',…

How can I add or remove columns in my article list view?

You can customize your article list view by adding or removing columns. In the All articles list, click the More icon to see available columns. You can add up to six additional columns, making a total of nine. To remove a column, click its name…

How do I create a custom article list in Zendesk Guide?

Creating a custom article list in Zendesk Guide involves using search and filters. Start by entering a search query in the search box, then apply filters to narrow down the results. You can save this custom view for personal use or share it with…

Can I view all knowledge base articles for a specific language?

Yes, you can view all articles for a specific language in Zendesk Guide. Click the Manage articles icon, then use the Filters option to select Language. Choose the desired language from the list, and only articles in that language will appear. Note…

Who can use article lists in Zendesk Guide?

Article lists in Zendesk Guide can be used by Guide admins and agents with edit permissions. Agents can only access articles where they have edit or publish permissions. This ensures that only authorized users can manage and view specific content…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites