Edit Help Center Source Code - Frequently asked questions
Frequently asked questions
How can I edit the source code of Zendesk help center articles?
To edit the source code of your Zendesk help center articles, you can use the source code editor. This tool allows you to customize and style your articles beyond the capabilities of the standard WYSIWYG editor. To get started, navigate to the…
What is the 'Clean up styles' feature in Zendesk's source code editor?
The 'Clean up styles' feature in Zendesk's source code editor helps you remove unwanted inline styles from your article's HTML. When you copy and paste content from an HTML page, it might bring along unnecessary styles that clutter your article….
What HTML elements are considered unsafe in Zendesk help center articles?
In Zendesk help center articles, certain HTML elements are considered unsafe and are excluded from rendering. Unsafe elements include applet, button, embed, form, input, object, script, textarea, and style. These elements are not removed from the…
How does Zendesk handle unknown HTML in help center articles?
Zendesk treats unsupported HTML elements as unknown and handles them differently based on the context. For help center articles, unknown HTML tags are removed, and their content is placed within a paragraph element. For content blocks, unsupported…
How can I style HTML in Zendesk help center articles?
Styling HTML in Zendesk help center articles is best done using CSS classes defined in your help center theme. Zendesk recommends using the class attribute for styling, as it is more maintainable than inline styles. Avoid using nested selectors…
What are the important considerations when editing source code in Zendesk?
When editing source code in Zendesk, there are several important considerations to keep in mind. Firstly, Zendesk automatically removes most empty container elements, like<i>or<span>, unless they contain content. However, empty<p>tags…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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