Why Zendesk Logo Appears in Emails - Frequently asked questions
Discover why some customers see the Zendesk logo in their emails. This page answers common questions and provides solutions to manage email branding effectively.
Frequently asked questions
Why do some customers see the Zendesk logo in their email?
Customers might see the Zendesk logo in their email because you're using Zendesk's native email addresses. When you send email notifications from an address like[email protected], some email clients display the Zendesk logo as the…
How can I change the sender avatar from the Zendesk logo?
To change the sender avatar from the Zendesk logo, use your own external email address. When you send emails from a Zendesk native address, like[email protected], some email clients show the Zendesk logo as the avatar. By adding…
What email address format causes the Zendesk logo to appear?
The Zendesk logo appears when using Zendesk's native email addresses. If your email notifications are sent from an address like[email protected], some email clients will display the Zendesk logo as the sender's avatar. To prevent…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
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