To change the sender avatar from the Zendesk logo, use your own external email address. When you send emails from a Zendesk native address, like[email protected], some email clients show the Zendesk logo as the avatar.
By adding an external email address to your Zendesk account, you can ensure that your own logo or avatar appears instead. This not only personalizes your communication but also reinforces your brand identity. For more information, refer to the article onAdding support email addresses for users to submit tickets.
Customers might see the Zendesk logo in their email because you're using Zendesk's native email addresses. When you send email notifications from an address like[email protected], some email clients display the Zendesk logo as the…
The Zendesk logo appears when using Zendesk's native email addresses. If your email notifications are sent from an address like[email protected], some email clients will display the Zendesk logo as the sender's avatar. To prevent…