Installing Zendesk Mobile App - Frequently asked questions
Frequently asked questions
How do I install the Zendesk Support mobile app?
You can easily install the Zendesk Support mobile app from your device's app store. For iOS users, head over to the App Store, and for Android users, visit the Google Play Store to download the app. Once installed, you can start configuring the app…
How can I activate the new agent experience in the Zendesk Support app?
Activating the new agent experience in the Zendesk Support app allows you to work with conversational messaging and customize the app's appearance. To activate it, ensure you have the latest version of the app installed from the App Store or Google…
How do I change the theme of the Zendesk Support mobile app?
Changing the theme of the Zendesk Support mobile app is simple and can be done after activating the new agent experience. The default theme is light, but you can switch to dark mode or match your device's default setting. To change the theme, open…
What should I do if I want to deactivate the new agent experience?
If you decide that the new agent experience isn't for you, deactivating it is straightforward. Simply go back to the settings in the Zendesk Support mobile app and deselect the option for the new agent experience. For iOS users, this involves…
Is there a dark mode available for the Zendesk desktop version?
Currently, dark mode is not available for the Zendesk desktop version, but it's in the works! The product teams are planning to release dark mode for the Zendesk Agent Workspace later this year. For now, you can enjoy dark mode on the mobile app…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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