Check Agent Sign-In Timestamps - Frequently asked questions
Discover how to check agent sign-in timestamps in Zendesk. This page answers common questions about tracking and managing agent login times effectively.
Frequently asked questions
How can I check when an agent signed in on Zendesk?
You can check when an agent signed in by using the audit log on Enterprise plans. Simply filter the audit log by selecting 'Signed in' as the Activity type and 'Team member' as the Type. This will allow you to see the timestamps of agent sign-ins….
Can I view specific agent sign-in details on Zendesk?
Yes, you can view specific agent sign-in details on Zendesk by using the audit log. On Enterprise plans, filter the audit log by selecting 'Signed in' as the Activity type and 'Team member' as the Type. To narrow it down to a specific agent, use…
What filters should I use to find agent sign-in timestamps in Zendesk?
To find agent sign-in timestamps in Zendesk, use the audit log filters. On Enterprise plans, select 'Signed in' as the Activity type and 'Team member' as the Type. These filters will help you locate the sign-in timestamps for agents. If you need…
Is it possible to track agent sign-in activity on Zendesk?
Yes, tracking agent sign-in activity on Zendesk is possible through the audit log, available on Enterprise plans. By filtering the audit log with 'Signed in' as the Activity type and 'Team member' as the Type, you can see when agents have signed…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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