View Specific Agent Sign-In Details on Zendesk
Find out how to view specific agent sign-in details on Zendesk using the audit log. Filter by name for precise results.
Can I view specific agent sign-in details on Zendesk?
Yes, you can view specific agent sign-in details on Zendesk by using the audit log. On Enterprise plans, filter the audit log by selecting 'Signed in' as the Activity type and 'Team member' as the Type.
To narrow it down to a specific agent, use the Names field to filter the results. This will provide you with the sign-in timestamps for the agent you're interested in. For more information, check out the originalZendesk article.
More related questions
How can I check when an agent signed in on Zendesk?
You can check when an agent signed in by using the audit log on Enterprise plans. Simply filter the audit log by selecting 'Signed in' as the Activity type and 'Team member' as the Type. This will allow you to see the timestamps of agent sign-ins….
What filters should I use to find agent sign-in timestamps in Zendesk?
To find agent sign-in timestamps in Zendesk, use the audit log filters. On Enterprise plans, select 'Signed in' as the Activity type and 'Team member' as the Type. These filters will help you locate the sign-in timestamps for agents. If you need to…
Is it possible to track agent sign-in activity on Zendesk?
Yes, tracking agent sign-in activity on Zendesk is possible through the audit log, available on Enterprise plans. By filtering the audit log with 'Signed in' as the Activity type and 'Team member' as the Type, you can see when agents have signed…
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