Authenticate Users to Help Center - Frequently asked questions
Frequently asked questions
How can I set up SSO for my Zendesk Help Center?
To set up SSO for your Zendesk Help Center, you need to configure it to use the same authentication method as your external site. This allows users to sign in to the Help Center using their existing credentials from your website. However, users…
How can I automatically sign users into Zendesk Help Center?
To automatically sign users into your Zendesk Help Center, configure it to require sign-in when users are already authenticated on your external site. This ensures that the Help Center recognizes the user's session and signs them in automatically….
Can I require sign-in for specific sections of my Zendesk Help Center?
Yes, you can require sign-in for specific sections of your Zendesk Help Center. By linking to a section or article that is restricted to signed-in users, you can trigger the authentication process when users attempt to access it. This approach is…
What is a workaround for authenticating users to Zendesk Help Center?
A useful workaround for authenticating users to your Zendesk Help Center is to append '/signin' to the Help Center URL. This forces the Help Center to check for authentication and, if successful, redirects users back to the homepage. This method…
Can users enable two-factor authentication for Zendesk Help Center?
Yes, users can enable two-factor authentication (2FA) for the Zendesk Help Center. This adds an extra layer of security to their accounts, ensuring that only authorized users can access the Help Center. Two-factor authentication requires users to…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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