SSO with SAML Logout Redirect - Frequently asked questions
Frequently asked questions
Why are users redirected to the logout URL when using SSO with SAML?
Users are often redirected to the logout URL during SSO with SAML due to an SSL certificate update. When your server's SSL certificate is updated or changed, it results in a new fingerprint. This new fingerprint needs to be updated in your…
How can I resolve SSO login issues with Auth0 in Zendesk?
If you're facing SSO login issues with Auth0, ensure users are created in both Auth0 and Zendesk. Users created only in Auth0 may face login issues and be redirected to the logout URL. To resolve this, make sure that user profiles are created in…
What should I check if SSO login fails with Google as IDP?
If SSO login fails with Google as your IDP, verify the SHA2 fingerprint and customer settings. Ensure that the SHA2 fingerprint is correctly updated in your Zendesk settings. Also, check the Customers settings to confirm that there are no…
Why does a specific user get redirected to the logout URL in Zendesk?
A specific user might be redirected to the logout URL due to incorrect ACS URL configuration. Check the ACS URL in your SSO settings to ensure there isn't an unnecessary slash at the end of the address. Removing this slash can resolve the issue….
How can enabling SSO for team members prevent logout redirection?
Enabling SSO for team members can prevent them from being redirected to the logout URL. If you're deferring authentication to a third party like Auth0, ensure that SSO is enabled for team members as well as end users. Without this configuration,…
What is the solution for AzureAD B2B guest users facing logout issues?
AzureAD B2B guest users may face logout issues if the nameidentifier is set incorrectly. For B2B guests using a Microsoft Account, the nameidentifier should be changed from UPN to user.mail. The UPN for AAD Guest accounts is typically the…
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