Zendesk Chatbot Options - Frequently asked questions
Frequently asked questions
What chatbot options does Zendesk offer?
Zendesk offers several chatbot options to suit different needs and resources. You can build your own chatbot using the Chat Conversations API, which allows your application to act as an agent. This option is developer-intensive. Alternatively,…
How can I build my own chatbot with Zendesk?
You can build your own chatbot with Zendesk using the Chat Conversations API. This API allows your application to act as an agent, chatting with your customers. However, this option can be developer-intensive, requiring technical expertise to…
What is Zendesk's Answer Bot and how does it work?
Zendesk's Answer Bot is a chatbot product that uses machine learning to search your knowledge base for articles that match your customer's questions. It can be enhanced by enabling Zendesk Messaging, which allows for a more customizable and…
Can I integrate third-party AI software with Zendesk for chatbots?
Yes, you can integrate third-party AI software with Zendesk to meet your chatbot needs. However, it's important to note that Zendesk Customer Support may have limited ability to assist with the implementation of third-party software. This option…
What is Sunshine Conversations and how does it relate to Zendesk chatbots?
Sunshine Conversations is a set of APIs that allows you to connect bots over messaging platforms. It is recommended for new accounts as an alternative to the Chat Conversations API, which may not be available for all users. Sunshine Conversations…
Can I use Zendesk chatbots in a sandbox environment for free?
Yes, you can use Zendesk's messaging bot in a sandbox environment free of charge. This allows you to test and develop your chatbot solutions without incurring additional costs, making it a great option for experimenting with different…
Is it possible to use non-Zendesk sources for chatbot flows?
Yes, you can use non-Zendesk sources such as brand-owned websites or blogs when building chatbot flows. This is achieved by using the API call step in Flow Builder, allowing you to pull data from various sources to enhance your chatbot's…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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