Why Ticket Status Changes to Open - Frequently asked questions
Discover why your Zendesk ticket status changes to open automatically. Explore common questions and solutions to manage ticket status effectively.
Frequently asked questions
Why does my Zendesk ticket status change to open automatically?
Your Zendesk ticket status changes to open automatically when a new ticket is assigned to an agent. This change occurs after the ticket is updated. Additionally, if a ticket is in a pending, solved, or on-hold status and an end user comments on…
What triggers a Zendesk ticket status to change to open?
A Zendesk ticket status changes to open when a new ticket is assigned to an agent or when an end user comments on a ticket that is pending, solved, or on-hold. This automatic change helps ensure that tickets requiring attention are brought to the…
How can custom ticket statuses affect automatic status changes in Zendesk?
Custom ticket statuses can affect how and when a ticket status changes automatically in Zendesk. If you've set up new business rules, the default behavior might not apply. To understand how your custom settings impact ticket status changes, it's…
How can I determine the cause of a ticket status change in Zendesk?
To determine the cause of a ticket status change in Zendesk, you should check the events of the ticket. This will show you what actions or comments triggered the change. Understanding the events can help you identify if the change was due to…
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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Freecash
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