Enhancements to Data Importer - Frequently asked questions
Frequently asked questions
What new feature has been added to the Zendesk data importer?
Zendesk has introduced a new feature that allows you to create and update records in a single data importer job. Previously, you had to use separate CSV files and jobs for creating new records and updating existing ones. Now, with the 'Create and…
Why did Zendesk enhance the data importer?
Zendesk enhanced the data importer to streamline data management processes for users. By allowing import jobs to both create and update records, Zendesk aims to help users maintain data integrity more efficiently. This enhancement is part of…
Do I need to take any action to use the new data importer feature?
No action is required on your part to use the new data importer feature. This functionality is being rolled out automatically to all Zendesk Suite plans. You can start using the data importer the next time you need to add or update your…
How does the 'Create and update' import type work in Zendesk?
The 'Create and update' import type in Zendesk allows you to manage both new and existing records in a single CSV file. This means you no longer need to separate your data into different files for creating and updating records. By using this import…
Where can I provide feedback about the new Zendesk data importer feature?
If you have feedback or questions about the new Zendesk data importer feature, you can visit the Zendesk community forum. This platform is where Zendesk collects and manages customer product feedback. For general assistance with Zendesk products,…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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