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Getting Started with Zendesk Support - Frequently asked questions

Explore common questions about starting with Zendesk Support. Find answers to setup, features, and best practices to enhance your customer service experience.

Frequently asked questions

What is Zendesk Support and how can I get started?

Zendesk Support is a platform designed to help you manage customer interactions efficiently. It offers a comprehensive tutorial to get you started, introducing core concepts and guiding you through configuration and going live. The tutorial…

How can I start a trial for Zendesk Support?

Starting a trial for Zendesk Support is easy and recommended for new users. The tutorial includes tasks that require access to your own Support account, so having a trial will enhance your learning experience. You can start your trial by following…

What can I expect from the Zendesk Support tutorial?

The Zendesk Support tutorial offers a quick overview of the platform's core concepts. It includes lessons on ticket basics, viewing and organizing, solving tickets, self-service, and business rules. The tutorial is designed to be a quick read with…

Are there any interactive tasks in the Zendesk Support tutorial?

Yes, the Zendesk Support tutorial includes optional step-by-step tasks that you can perform in your own account. These tasks are designed to help you apply what you've learned and get hands-on experience with the…

What topics are covered in the Zendesk Support lessons?

The Zendesk Support lessons cover a range of topics including ticket basics, viewing and organizing tickets, solving tickets, self-service options, and business rules. Each lesson is designed to build your understanding and skills in managing…

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Zendesk Messaging (live chat)

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