Create Webhooks at App Installation - Frequently asked questions
Discover how to create webhooks during app installation in Zendesk. This page answers common questions about setup, functionality, and troubleshooting.
Frequently asked questions
What is the new 'webhooks' requirement in Zendesk app installations?
The new 'webhooks' requirement allows developers to create webhooks during app installation. This feature provides flexibility for admins to edit or deactivate webhooks as needed, unlike targets. However, any changes made by admins can be…
How do webhooks differ from targets in Zendesk app requirements?
Webhooks differ from targets in that they can be edited and deactivated by admins, providing more flexibility. However, any manual changes can be overridden by app updates. This means that while admins have control over webhooks, they need to be…
Can admins edit or deactivate webhooks created by Zendesk apps?
Yes, admins can edit or deactivate webhooks created by Zendesk apps, unlike targets. This provides flexibility to address any issues that may arise. However, it's important to note that any changes made by admins can be overridden by updates from…
What should developers do to transition from targets to webhooks in Zendesk apps?
Developers should remove the 'targets' requirement and add a 'webhooks' requirement in their requirements.json file. This change will create a webhook linked to any triggers created by the app. It's important to ensure that any non-app-associated…
How can developers specify a secret signing key for webhooks in Zendesk?
Developers can specify a secret signing key for webhooks in the app's requirements.json file. This key cannot be viewed or reset by account admins, ensuring security. By defining a secret signing key, developers can validate a single signing…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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