How to Report on Article Views for All Languages - Frequently asked questions
Frequently asked questions
How can I report on article views for all languages in Zendesk?
To report on article views for all languages in Zendesk, you need to create a custom report in Zendesk Explore. This involves creating a calculated metric and two calculated attributes to consolidate views under one article title in your preferred…
What skill level is required to create a report on article views in Zendesk?
Creating a report on article views in Zendesk is considered easy. The process is straightforward and should take about 10 minutes to complete. You'll need Zendesk Explore Professional or Enterprise access, along with Editor or Admin permissions….
What permissions are needed to create a report in Zendesk Explore?
To create a report in Zendesk Explore, you need Editor or Admin permissions. These permissions allow you to access the necessary tools and data to build your report. Ensure you have Zendesk Explore Professional or Enterprise, as these plans…
How do I create a calculated metric for article views in Zendesk?
To create a calculated metric for article views in Zendesk, start by opening the report builder in Zendesk Explore. Click the Calculations menu and select 'Standard calculated metric'. Name the metric 'Views for all languages' and enter the…
How can I create a calculated attribute for article titles in Zendesk?
To create a calculated attribute for article titles in Zendesk, use the report builder in Zendesk Explore. Click the Calculations menu and select 'Standard calculated attribute'. First, create an attribute named 'Location plus article ID' with the…
What is the ATTRIBUTE_FIX function in Zendesk Explore?
The ATTRIBUTE_FIX function in Zendesk Explore is used to aggregate data at a specific level. In the context of reporting on article views, it helps consolidate views across different languages under one article title. By using…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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