Managing Saved Article Lists - Frequently asked questions
Frequently asked questions
How can I share a saved article list in Zendesk Guide?
To share a saved article list in Zendesk Guide, you need to be a Guide admin. Simply navigate to the Manage articles icon in the sidebar, select the list you want to share from the Saved lists section, and choose 'Share list' from the drop-down…
What steps do I follow to unshare a saved article list?
Unsharing a saved article list in Zendesk Guide is straightforward. As a Guide admin, click the Manage articles icon in the sidebar, then select the list you want to unshare from the Shared lists section. From the Save list drop-down menu, click…
How do I delete a saved article list in Zendesk Guide?
Deleting a saved article list in Zendesk Guide is a simple process. As a Guide admin, click the Manage articles icon in the sidebar, then select the list you wish to delete from the Saved lists section. From the Save list drop-down menu, click…
Can I duplicate a saved article list in Zendesk Guide?
Yes, you can duplicate a saved article list in Zendesk Guide. As a Guide admin, click the Manage articles icon in the sidebar, select the list you want to duplicate, and choose 'Duplicate list' from the Save list drop-down menu. You'll then be…
What should I do if my saved article lists aren't displaying?
If your saved article lists aren't displaying in Zendesk Guide, and you're seeing a 'something didn't work' message, it might be a bug. First, ensure you're logged in as a Guide admin and try refreshing the page. If the issue persists, consider…
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