How to Use Freshchat - Frequently asked questions
Discover answers to common questions about using Freshchat. Learn how to optimize your chat support, manage conversations, and enhance customer interactions.
Frequently asked questions
How do I connect Freshchat to Zendesk QA?
Connecting Freshchat to Zendesk QA is a straightforward process. First, during the signup, select Freshchat from the list of integrations. Then, give your connection a name, which is helpful if you plan to add multiple connections in the future,…
What should I do if I need to import older data from Freshchat?
If you need to import older data from Freshchat, you can reach out to the Zendesk Support team for assistance. By default, Zendesk QA starts syncing the last 24 hours of data from your Freshchat account once connected. However, if you require data…
Can I control what data is synced from Freshchat to Zendesk QA?
Yes, you can control what data is synced from Freshchat to Zendesk QA. During the connection process, there are additional security options available that allow you to prevent specific information and conversations from being synced. This feature…
What happens after I connect Freshchat to Zendesk QA?
After connecting Freshchat to Zendesk QA, the system will begin syncing the last 24 hours of data from your Freshchat account. This process may take some time depending on the volume of your conversations and the options you selected during setup….
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Zinc
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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Freecash
Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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