How to Connect Freshchat to Zendesk QA
How do I connect Freshchat to Zendesk QA?
Connecting Freshchat to Zendesk QA is a straightforward process. First, during the signup, select Freshchat from the list of integrations. Then, give your connection a name, which is helpful if you plan to add multiple connections in the future, and click continue. You will be redirected to Freshchat to authorize Zendesk QA to access your account. After that, select the retention period for your data, and the system will start syncing the last 24 hours of data from your Freshchat account. This process might take some time depending on your conversation volume. If you need to import older data or have any questions, you can contact the Support team for assistance. For more details, visit theoriginal link.
More related questions
What should I do if I need to import older data from Freshchat?
If you need to import older data from Freshchat, you can reach out to the Zendesk Support team for assistance. By default, Zendesk QA starts syncing the last 24 hours of data from your Freshchat account once connected. However, if you require data…
Can I control what data is synced from Freshchat to Zendesk QA?
Yes, you can control what data is synced from Freshchat to Zendesk QA. During the connection process, there are additional security options available that allow you to prevent specific information and conversations from being synced. This feature…
What happens after I connect Freshchat to Zendesk QA?
After connecting Freshchat to Zendesk QA, the system will begin syncing the last 24 hours of data from your Freshchat account. This process may take some time depending on the volume of your conversations and the options you selected during setup….
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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