Restrict Chat Support to Specific Users - Frequently asked questions
Discover how to limit chat support access to certain user groups in Zendesk. This page answers common questions about setting restrictions in your help center.
Frequently asked questions
How can I restrict chat support to VIP customers using Zendesk's Web Widget (Classic)?
You can restrict chat support to VIP customers by configuring the Web Widget (Classic) using specific methods. One approach is to create a user segment for VIP users and set up a help center article visible only to them. This article contains a…
What is the simpler method to offer chat support only to specific users in Zendesk?
The simpler method to offer chat support to specific users involves creating a user segment and a help center article. First, create a user segment for your VIP customers. Then, set up a help center article that is only visible to this segment….
How can I use the API to restrict chat support to specific organizations in Zendesk?
Using the API to restrict chat support involves identifying user organizations and suppressing the chat widget for non-VIP users. This method requires adding custom code to your widget script. You can use the identify API to capture the user's…
Can I have the Answer Bot available to all users but restrict chat to specific users in Zendesk?
Currently, Zendesk does not support having the Answer Bot available to all users while restricting chat to specific users. The chat widget cannot be selectively hidden based on user tags while keeping the Answer Bot visible to everyone. However,…
How can I hide the Zendesk chat widget entirely for non-VIP users?
To hide the Zendesk chat widget entirely for non-VIP users, you can use custom code to suppress the widget. Start by hiding the widget by default and then use a script to show it only for users with specific organization tags, such as 'customer'….
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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