Restrict Chat but Allow Answer Bot in Zendesk
Can I have the Answer Bot available to all users but restrict chat to specific users in Zendesk?
Currently, Zendesk does not support having the Answer Bot available to all users while restricting chat to specific users.
The chat widget cannot be selectively hidden based on user tags while keeping the Answer Bot visible to everyone. However, you can use the methods described to restrict chat access to VIP users, which might align closely with your needs.
More related questions
How can I restrict chat support to VIP customers using Zendesk's Web Widget (Classic)?
You can restrict chat support to VIP customers by configuring the Web Widget (Classic) using specific methods. One approach is to create a user segment for VIP users and set up a help center article visible only to them. This article contains a…
What is the simpler method to offer chat support only to specific users in Zendesk?
The simpler method to offer chat support to specific users involves creating a user segment and a help center article. First, create a user segment for your VIP customers. Then, set up a help center article that is only visible to this segment. In…
How can I use the API to restrict chat support to specific organizations in Zendesk?
Using the API to restrict chat support involves identifying user organizations and suppressing the chat widget for non-VIP users. This method requires adding custom code to your widget script. You can use the identify API to capture the user's…
How can I hide the Zendesk chat widget entirely for non-VIP users?
To hide the Zendesk chat widget entirely for non-VIP users, you can use custom code to suppress the widget. Start by hiding the widget by default and then use a script to show it only for users with specific organization tags, such as 'customer'….
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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