Manage Subscriptions in Sell - Frequently asked questions
Frequently asked questions
How do I add a new subscription record in Zendesk Sell?
To add a new subscription record in Zendesk Sell, you first need to activate the subscriptions feature. Once activated, you can add a subscription to an existing contact. To do this, navigate to the Contacts section on the sidebar and open the…
How can I change or edit an existing subscription in Zendesk Sell?
You can change or edit an existing subscription in Zendesk Sell by accessing the Subscription widget on a contact's page. This allows you to update the MRR or other subscription details. To change the upcoming MRR, open the contact's page, click…
What is a subscriptions smart list in Zendesk Sell and how do I create one?
A subscriptions smart list in Zendesk Sell helps you track when subscriptions are ending and whether they are increasing or decreasing. To create a smart list, go to the Contacts page, click '+ Field', and add columns like Current MRR, Upcoming…
What are subscription tags in Zendesk Sell and how do they work?
Subscription tags in Zendesk Sell provide a quick overview of a subscription's status, such as whether it's new, expanding, or renewing. These tags are automatically assigned based on the subscription details you enter. For example, 'New business'…
How do I remove a subscription record in Zendesk Sell?
To remove a subscription record in Zendesk Sell, navigate to the contact's page and use the Subscription widget. Find the subscription record you wish to delete and click the Trashcan icon. Confirm the deletion in the dialog that appears. This…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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