Supported Browsers for Help Center - Frequently asked questions
Frequently asked questions
Which browsers are supported by Zendesk Help Center and Guide?
Zendesk Help Center and Guide support the latest two versions of major browsers. For desktop, this includes Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge. On mobile, end-user pages are supported on Apple Safari for iOS and Google…
Do I need JavaScript enabled for Zendesk Help Center?
Yes, JavaScript must be enabled in your browser to fully use the Zendesk Help Center. Without JavaScript, certain features like drop-down lists on ticket forms may not function correctly. Enabling JavaScript ensures that you can access all the…
Can I use older browser versions with Zendesk Help Center?
While you can use older browser versions with Zendesk Help Center, it's not recommended. Newer features may not display or work as intended on outdated browsers. For the best experience, always use the current version of your browser, as most offer…
Are admin pages accessible on mobile browsers in Zendesk Guide?
No, admin pages in Zendesk Guide are not supported on mobile browsers. To access admin functionalities on mobile, you need to use one of Zendesk's mobile apps. This ensures you have the tools and features necessary for managing your Guide…
What should I do if I encounter issues with Firefox on Zendesk?
If you experience issues with Firefox, such as login problems, it might be due to settings like 'Enhanced Tracking Protection'. This can block certain scripts necessary for Zendesk to function properly. Consider adjusting your browser settings or…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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