Add Third Party to Call - Frequently asked questions
Frequently asked questions
How can I add a third-party to a conference call in Zendesk?
To add a third-party to a conference call in Zendesk, you need to be connected to an end user first. During the call, click the transfer button and start typing the third-party's name or phone number. Once you find the person you want, click their…
What are the options for ending a conference call in Zendesk?
Ending a conference call in Zendesk offers several options depending on your needs. If the third-party leaves the call, you and the end user will remain connected, and the ticket stays assigned to you. Alternatively, you can leave the call by…
Can I make conference calls with Zendesk Talk Legacy plans?
Unfortunately, conference calls are not available with Zendesk Talk Legacy plans. To access conference call features, you need to upgrade to either the Talk Professional or Enterprise plans. These upgraded plans provide the necessary functionality…
How can I report conference call activity in Zendesk?
Reporting conference call activity in Zendesk is made easy with the Talk Professional dashboard. This tool provides detailed insights into each agent's conference call activities. In the Agent activity section, you can view metrics such as the…
What should I do if adding a third-party to a call doesn't work?
If you're having trouble adding a third-party to a call in Zendesk, ensure you're following the correct steps. After clicking 'Transfer Call,' type in the third-party's number and connect with them. Then, select 'Add to Call' to merge them into the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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