Extended Attributes in Explore - Frequently asked questions
Frequently asked questions
What are the new attributes for dashboard restrictions in Zendesk Explore?
Zendesk Explore has introduced additional attributes for dashboard restrictions, enhancing flexibility. These attributes include both default and custom historical ones, allowing for more tailored dashboards. The new attributes are static, meaning…
How do the new static attributes affect dashboard data in Zendesk Explore?
The new static attributes in Zendesk Explore allow for more precise data filtering without changing based on the viewer. This means you can set filters like Ticket channel that remain constant. These static attributes provide a consistent view of…
Do I need to take any action for the new dashboard restrictions in Zendesk?
No action is required from you for the new dashboard restrictions in Zendesk Explore. The update is automatically rolling out to all accounts. This means you can start using the new attributes without any additional setup. If you have questions or…
What future changes are planned for Zendesk Explore dashboard restrictions?
Zendesk is considering supporting live data in dashboard restrictions, which would allow combining multiple dashboards with custom and live attributes. This potential change aims to streamline dashboard maintenance further, making it easier to…
Where can I provide feedback on the new Zendesk Explore features?
You can provide feedback on the new Zendesk Explore features by visiting the Zendesk community forum. This is where Zendesk collects and manages customer product feedback. Engaging with the community forum allows you to share your thoughts and see…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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