Enable 2FA for Agents - Frequently asked questions
Discover solutions to common issues when activating Two-Factor Authentication for agents. Find answers to frequently asked questions and troubleshoot deactivation problems.
Frequently asked questions
Why is Two-Factor Authentication showing as Deactivated for my agent?
If you're seeing 'Deactivated' for Two-Factor Authentication in your agent's profile, don't worry—this is expected behavior. As an admin, you can't set up two-factor authentication for your agents. Instead, your agent needs to configure it…
Can an admin activate Two-Factor Authentication for an agent in Zendesk?
No, an admin cannot activate Two-Factor Authentication for an agent in Zendesk. This feature is designed to be set up by the agent themselves. Each agent must configure their own two-factor authentication directly from their profile. This approach…
How can an agent activate Two-Factor Authentication in Zendesk?
Agents can activate Two-Factor Authentication by configuring it directly from their profile. This process is designed to be handled by the agent to ensure that their authentication setup is secure and personal. By managing their own security…
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Zeffy
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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Conrad Jones CX and Service Leader
Zinc
Zinc
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Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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