Custom Fields in Bot Builder - Frequently asked questions
Discover why custom fields may not appear in Zendesk's bot builder. Explore common issues, solutions, and tips to ensure all fields are visible and functional.
Frequently asked questions
Why aren't my custom fields showing in the Zendesk bot builder?
If your custom fields aren't appearing in the Zendesk bot builder, it might be due to unsupported field types or incorrect settings. The bot builder only supports Drop-Down and Text field types, so if you're using other types, you'll need to…
Can I use numeric fields in Zendesk bot builder?
Currently, numeric fields are not supported in the Zendesk bot builder. The bot builder only supports text and drop-down fields, which means you can't directly capture numeric inputs like phone numbers. As a workaround, if the numeric values can…
How can I capture user input for unsupported field types in Zendesk bot builder?
To capture user input for unsupported field types in Zendesk bot builder, you can use alternative methods. Since only text and drop-down fields are supported, consider using the Present options step or a custom drop-down field with the Ask for…
What should I do if my custom fields are not visible in the bot builder?
If your custom fields are not visible in the bot builder, first ensure that the field type is either Drop-Down or Text, as these are the only supported types. Also, check that the field is added to your ticket form and that the permissions allow…
Are there plans to support more field types in Zendesk bot builder?
Yes, there are plans to support more field types in the Zendesk bot builder. Discovery for adding new fields, including regex, number, and date, is expected to start in Q4, with potential delivery in the first half of next year. This expansion…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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