Using Custom Objects in Ticket Triggers - Frequently asked questions
Explore common questions about using custom objects in Zendesk ticket triggers. Learn how to enhance your support workflow with custom objects and optimize ticket management.
Frequently asked questions
How can I use custom objects in Zendesk ticket triggers?
To use custom objects in Zendesk ticket triggers, you need to create a lookup relationship field in your ticket that points to a custom object. This allows you to incorporate custom data into your ticket workflows. Start by creating a custom…
What are the steps to create a ticket trigger using custom objects?
Creating a ticket trigger using custom objects involves several steps, starting with setting up a lookup relationship field. First, create a custom ticket field that points to your custom object. Then, in the Admin Center, go to 'Objects and…
Can I delete a custom object if it's used in a ticket trigger?
No, you cannot delete a custom object if it is referenced in a Support ticket trigger. This is to ensure that all triggers remain functional and do not lose their reference data. If you need to delete a custom object, you must first remove any…
What are object triggers in Zendesk and how do they differ from ticket triggers?
Object triggers in Zendesk are designed to create triggers based on custom object record creation and updates, unlike ticket triggers which are oriented around ticket data. The conditions and actions for object triggers depend entirely on the…
What actions can be performed using lookup relationship fields in ticket triggers?
Lookup relationship fields in ticket triggers can be used specifically in notification actions, such as emailing a user or assigning a ticket to a user. These fields allow you to leverage custom objects related to users, enabling more personalized…
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