Exporting & Importing Dynamic Content - Frequently asked questions
Frequently asked questions
How can I export dynamic content for translation in Zendesk?
Exporting dynamic content for translation in Zendesk is a straightforward process. You can export all your dynamic content into CSV files, which can then be sent to a translation agency. Once translated, these files can be imported back into…
What is the process for importing translated CSV files back into Zendesk?
Importing translated CSV files back into Zendesk is simple once you have your translations ready. You can either upload the CSV file or paste the CSV data directly into Zendesk. To import, go to Admin Center, click on Workspaces in the sidebar,…
Can I create new dynamic content by importing CSV files in Zendesk?
Unfortunately, you cannot create new dynamic content by importing CSV files in Zendesk. The import function is designed to update existing dynamic content, not to create new items. Before importing, you must manually create dynamic content items…
What should I do if I encounter errors during CSV import in Zendesk?
If you encounter errors during CSV import in Zendesk, you'll receive an email detailing the issues. Common errors include malformed CSV input or missing required columns. Ensure your CSV file is in UTF-8 format and contains the necessary columns,…
How often can I export dynamic content from Zendesk?
You can export dynamic content from Zendesk once every 15 minutes. Any additional export requests within this period will return the results of the first request. After 15 minutes, the export will reflect any changes made to the content since the…
What format should my CSV files be in for importing into Zendesk?
Your CSV files must be in UTF-8 format for successful import into Zendesk. This ensures that all characters are correctly interpreted by the system. When using Microsoft Excel, use the Get Data command to import CSV files to maintain the UTF-8…
Can I change the status of dynamic content via CSV import in Zendesk?
No, you cannot change the status of dynamic content via CSV import in Zendesk. Any status changes made in the CSV file will be ignored during import. The import process only updates the title and language text of dynamic content. If you need to…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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