What's New in Zendesk Nov 2021 - Frequently asked questions
Frequently asked questions
What are the new features in Zendesk Support for November 2021?
In November 2021, Zendesk Support introduced several new features to enhance user experience. One of the key updates is the new, streamlined interface for ticket updated messages. Now, if a ticket you have open has been updated, you'll see a…
How has Zendesk improved messaging and live chat in November 2021?
Zendesk has made significant improvements to messaging and live chat in November 2021. One of the major updates is the social channel linking feature, which allows end users to move their messaging conversation seamlessly between the Web Widget and…
What changes were made to Zendesk Explore in November 2021?
In November 2021, Zendesk Explore introduced Explore Lite to accounts that previously didn't have access to this reporting tool. This rollout includes pre-built dashboards that are now embedded in the Zendesk Support reporting page, making it…
How has Zendesk Guide improved API performance in November 2021?
Zendesk Guide has improved API performance in November 2021 by introducing cursor-based pagination. This change enhances the overall performance and reliability of Zendesk APIs, allowing for much faster response times compared to offset-based…
What new features are available in the Zendesk Suite as of November 2021?
As of November 2021, the Zendesk Suite has introduced a new 'Set up and go live' page for admins. This page helps admins learn about the most important features they need to set up before going live and serving their customers. Each task includes…
What updates have been made to Zendesk Sell in November 2021?
In November 2021, Zendesk Sell introduced new features to enhance sales processes. One of the key updates is the ability to use sequences on contacts, which allows users to bulk onboard leads that have been converted to contacts, up-sell, or keep…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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