Zendesk Updates August 2024 - Frequently asked questions
Frequently asked questions
What features is Zendesk removing in 2024?
Zendesk is planning to remove several features in 2024, including the Knowledge Capture app and select Built-by-Zendesk apps. These removals are part of Zendesk's ongoing efforts to streamline their offerings and focus on more impactful features….
When will the Zendesk Events Connector for Amazon EventBridge be removed?
The Zendesk Events Connector for Amazon EventBridge is scheduled for removal starting December 1, 2025. This feature will no longer be available after this date, so users should plan accordingly to transition to alternative…
Why is Zendesk removing URL targets and branded targets?
Zendesk is discontinuing support for URL targets and branded targets in favor of webhooks. This change is part of Zendesk's strategy to enhance functionality and provide more robust integration options. The removal will start on October 28,…
What is the timeline for the removal of the Social Messaging App?
The Social Messaging App is set to be removed by July 31, 2024. This decision follows an extension from the original removal date, allowing users more time to transition to other messaging…
How will the deprecation of password access for APIs affect users?
Starting July 31, 2024, Zendesk will deprecate password access for APIs. This means users will need to switch to more secure authentication methods, such as OAuth, to continue accessing…
What changes are coming to the Zendesk iPhone mobile app?
Support for the Zendesk iPhone mobile app on iOS 14 will end on January 30, 2024. Users are encouraged to update their devices to a supported iOS version to continue using the app without…
What is happening with the Zendesk-Gravatar integration?
The Zendesk-Gravatar integration was removed on September 30, 2022. This decision was part of Zendesk's efforts to streamline integrations and focus on more widely used…
Why is Zendesk discontinuing the new customer profile page beta?
Zendesk is discontinuing the new customer profile page beta on June 21, 2024. This decision allows Zendesk to focus on other features that provide greater value to…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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