The Zendesk-Gravatar integration was removed on September 30, 2022. This decision was part of Zendesk's efforts to streamline integrations and focus on more widely used features.
Zendesk is planning to remove several features in 2024, including the Knowledge Capture app and select Built-by-Zendesk apps. These removals are part of Zendesk's ongoing efforts to streamline their offerings and focus on more impactful features….
The Zendesk Events Connector for Amazon EventBridge is scheduled for removal starting December 1, 2025. This feature will no longer be available after this date, so users should plan accordingly to transition to alternative solutions.
Zendesk is discontinuing support for URL targets and branded targets in favor of webhooks. This change is part of Zendesk's strategy to enhance functionality and provide more robust integration options. The removal will start on October 28, 2024.
The Social Messaging App is set to be removed by July 31, 2024. This decision follows an extension from the original removal date, allowing users more time to transition to other messaging solutions.
Starting July 31, 2024, Zendesk will deprecate password access for APIs. This means users will need to switch to more secure authentication methods, such as OAuth, to continue accessing APIs.
Support for the Zendesk iPhone mobile app on iOS 14 will end on January 30, 2024. Users are encouraged to update their devices to a supported iOS version to continue using the app without interruptions.
Zendesk is discontinuing the new customer profile page beta on June 21, 2024. This decision allows Zendesk to focus on other features that provide greater value to users.