How to Share Example Calls for Talk Issues - Frequently asked questions
Discover how to share example calls for troubleshooting Zendesk Talk issues. This page answers common questions and provides guidance on effective call sharing.
Frequently asked questions
How can I find the Call ID for troubleshooting a Zendesk Talk issue?
To find the Call ID for troubleshooting a Zendesk Talk issue, you need to access the Admin Center. Each call in your Zendesk account has a unique Call ID. To locate it, go to the Admin Center, click on 'Channels' in the sidebar, and then open…
What should I do if I can't reach my Zendesk support number?
If you can't reach your Zendesk support number and don't see new call IDs, it indicates calls aren't reaching your account. In this situation, you need to provide Zendesk with 3 new call examples to escalate the issue with their provider, Twilio….
How do I provide a Ticket ID for Zendesk Talk troubleshooting?
To provide a Ticket ID for Zendesk Talk troubleshooting, you need to locate the ticket generated by the call. In some cases, a ticket ID may not be available, depending on the number configuration and call conditions. If a ticket is generated,…
What information is needed to escalate a Zendesk Talk issue?
To escalate a Zendesk Talk issue, you need to provide specific call examples and details. Zendesk requires 3 new call examples to escalate the issue with their provider, Twilio. Include the FROM and TO phone numbers in E.164 format, the date,…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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Freecash
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