Update Requester in Agent Workspace - Frequently asked questions
Discover how to update the requester in Zendesk's Agent Workspace. Explore common questions and solutions to streamline your support process efficiently.
Frequently asked questions
Can I update the requester during a live chat in Zendesk Agent Workspace?
No, you cannot update the requester during a live chat in Zendesk Agent Workspace. To prevent accidental changes, the requester field is disabled while a conversation is live. Previously, changing the requester during a live chat could lead to…
How can I end a chat in Zendesk Agent Workspace?
Chats in Zendesk Agent Workspace can end in several ways, ensuring a smooth transition for both agents and visitors. A chat can end if the visitor becomes idle, if the visitor decides to end the chat, or if the agent ends it. These options provide…
How can I end a message in Zendesk Agent Workspace?
Ending a message in Zendesk Agent Workspace can be done through several actions, providing control over message sessions. Messages can end if the visitor is idle for 10 minutes, or when an agent sets the ticket status to pending, on-hold, or…
What happens if I try to update the requester during a live chat?
If you attempt to update the requester during a live chat in Zendesk Agent Workspace, the system will not allow it. The requester field is disabled to prevent accidental changes. This change was implemented to avoid confusion in ticket…
Can I enable live updating of the requester in Zendesk Agent Workspace?
No, live updating of the requester in Zendesk Agent Workspace cannot be enabled. This feature is permanently disabled to prevent confusion in ticket management. If you have specific needs for this functionality, it's recommended to provide product…
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“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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Customer.io($50M+ ARR)
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"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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