Zendesk Service Terms - Frequently asked questions
Frequently asked questions
What are Zendesk's Supplemental Terms and when do they apply?
Zendesk's Supplemental Terms are additional terms that complement the Main Services Agreement. They apply to specific aspects of Zendesk's services and are effective for new subscribers as of July 10, 2024. For existing subscribers, any…
How can I stay updated on changes to Zendesk's Supplemental Terms?
You can stay updated on changes to Zendesk's Supplemental Terms by subscribing to notifications. Simply click the “Follow” button at the top of the policy page to receive updates. This ensures you are informed about any modifications or updates to…
What functionalities are covered under Zendesk's Supplemental Terms?
Zendesk's Supplemental Terms cover a wide range of functionalities including Live Chat, Voice, Analytics, Ticket Storage, Zendesk Sell, Emergency Calling, Zendesk Sunshine, AI Agents, Ultimate Functionality, Messaging Integrations, Sunshine…
What should microenterprises and not-for-profits know about Zendesk's terms?
Microenterprises, small enterprises, and not-for-profit organizations using Zendesk's Live Chat, Voice, or Zendesk Sell Voice within the European Economic Area or the UK should pay special attention to the EECC Waivers. These waivers are defined…
How often are Zendesk's Supplemental Terms updated?
Zendesk's Supplemental Terms are updated periodically to reflect changes in features, functionalities, or regulatory requirements. The document has seen multiple updates over the years, with the most recent update being on July 10, 2024. Previous…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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