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Can Customers See Private Notes? - Frequently asked questions

Discover if customers can view private notes in Zendesk. Explore FAQs about visibility, privacy settings, and managing customer interactions effectively.

Frequently asked questions

Can customers see private notes in Zendesk tickets?

No, customers cannot see your private notes in Zendesk tickets. Private notes are meant for internal communication within your team and are not visible to the customer. However, if a user who is not on the CC list or isn't the requester of the…

What happens if a non-CC user updates a Zendesk ticket?

If a user who is not on the CC list or isn't the requester of the ticket updates a Zendesk ticket, their comment will be displayed as a private comment. This means that the comment will not be visible to the customer and is intended for internal…

How can I ensure my Zendesk comments remain private?

To ensure your comments remain private in Zendesk, make sure to add them as internal notes rather than public comments. Internal notes are not visible to customers and are used for internal communication within your team. Additionally, be aware…

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