New Password Policy for Admin Center - Frequently asked questions
Frequently asked questions
What is the new password policy in Zendesk Admin Center?
Zendesk has introduced a new password policy to enhance security. Starting November 20, 2023, the new 'Recommended' password-level option includes requirements such as a minimum of 12 characters, a mix of uppercase and lowercase letters, a number,…
Why did Zendesk implement a new password policy?
Zendesk's new password policy aligns with best security practices and industry standards. This change is part of Zendesk's ongoing efforts to protect customer data and improve platform security. By introducing stricter password requirements,…
How can I switch to the new password policy in Zendesk?
Switching to Zendesk's new password policy is straightforward. In the Admin Center, navigate to the sidebar and click on Account, then select Security > Team member authentication to change your account to the new recommended policy. Once you…
Does the new password policy apply to all Zendesk users?
Yes, the new password policy applies to all Zendesk account users, including agents, admin owners, and end-users. However, the change will only take effect if you choose to migrate your account to the new policy. Until you opt to switch, your…
Will passwords expire under Zendesk's recommended policy?
Under Zendesk's recommended password policy, passwords do not have an expiration date, similar to the Low and Medium levels. However, you have the option to use the Custom setting to define your own password expiration requirements. This…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
