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Buying Zendesk WFM - Frequently asked questions

Explore common questions about purchasing Zendesk Workforce Management. Find answers to help you understand features, pricing, and implementation.

Frequently asked questions

What is Zendesk Workforce Management (WFM) and how can it benefit my organization?

Zendesk Workforce Management (WFM) is an add-on that enhances the predictability and efficiency of customer service operations. It offers a variety of tools for planning, scheduling, and monitoring, which help eliminate the need for spreadsheets…

How can I purchase the Zendesk Workforce Management (WFM) add-on?

To purchase the Zendesk Workforce Management (WFM) add-on, you need to be the account owner or a billing admin. You can buy it directly from the shopping cart if you have an online-assisted or self-service account. For managed accounts, contact…

Who is eligible to buy the Zendesk WFM add-on?

Only the account owner or a billing admin can purchase the Zendesk WFM add-on. If you have an online-assisted or self-service account, you can buy it directly. For managed accounts, you need to contact your Zendesk account representative or Zendesk…

Where can I find the Zendesk WFM add-on after purchasing it?

Once you purchase the Zendesk WFM add-on, it will appear on your Subscription page. You can access it from the product tray without needing to install an app from the Zendesk…

What should I do if I don't see the Manage button on the Subscription page?

If you don't see the Manage button on the Subscription page, it means you don't have the necessary permissions to make changes. Ensure that you are logged in as the account owner or a billing admin to manage…

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