Exclude Unused Tags in Zendesk - Frequently asked questions
Discover how to manage and exclude unused tags in Zendesk. This page answers common questions about tag management and optimization for better workflow.
Frequently asked questions
Can I exclude unused tags from my Zendesk reports?
No, you cannot exclude unused tags from your Zendesk reports. All tags that have ever been used on tickets will appear in your reports, regardless of how recently they were used. This means you can report on any tag, even if it was only used once…
Will tags not used in over 60 days still show in reports?
Yes, tags not used in over 60 days will still show in your reports. Zendesk does not impose a time limit or usage requirement for reporting on tags. This means you can include any tag in your reports, no matter how long ago it was last used. For…
Is there a time limit for reporting on tags in Zendesk?
No, there is no time limit for reporting on tags in Zendesk. You can report on any tag that has ever been used on a ticket, regardless of when it was last used. This flexibility allows you to analyze data from any point in your account's history….
Can I report on a tag used only once in Zendesk?
Yes, you can report on a tag that has been used only once in Zendesk. All tags that have ever been used on tickets are available for reporting, regardless of their frequency of use. This means even a tag used a single time can be included in your…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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