Resolve Meta Outage Issues - Frequently asked questions
Discover solutions to common questions about the Meta outage affecting Sunshine Conversations. Learn how to manage service incidents and restore social messaging.
Frequently asked questions
What happened during the Sunshine Conversations outage on March 5, 2024?
On March 5, 2024, Sunshine Conversations experienced a significant service disruption due to an outage at Meta. This affected all Pods using Social Messaging channels, primarily impacting WhatsApp, with Facebook Messenger and Instagram also…
How did Zendesk respond to the Meta outage affecting Sunshine Conversations?
Zendesk closely monitored the situation during the Meta outage affecting Sunshine Conversations. They provided updates to customers as they became available and worked with Meta to resolve the issue. Once Meta restored services, Zendesk verified…
What was the root cause of the Sunshine Conversations outage on March 5, 2024?
The root cause of the Sunshine Conversations outage on March 5, 2024, was an issue with Meta's services, specifically impacting the WhatsApp Cloud API. Meta acknowledged the disruption but did not disclose the exact root cause. During the outage,…
What steps did Zendesk take after the Sunshine Conversations outage?
After the Sunshine Conversations outage, Zendesk focused on improving their systems and processes. They planned to enhance monitoring for outbound traffic health and review their incident response plan. Additionally, they aimed to include…
How long did the Sunshine Conversations outage last on March 5, 2024?
The Sunshine Conversations outage on March 5, 2024, lasted for approximately 2 hours and 55 minutes. It began at 15:30 UTC and was resolved by 18:25 UTC. During this period, customers using social messaging channels powered by Meta, such as…
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