Get Usage Data on Macros, Triggers & Automations - Frequently asked questions
Explore frequently asked questions about obtaining usage data for macros, triggers, and automations in Zendesk. Learn how to access and analyze this data effectively.
Frequently asked questions
How can I get usage data for macros, triggers, and automations in Zendesk?
You can obtain usage data for macros, triggers, and automations in Zendesk using the API. You can track usage over specific time ranges such as the last hour, 24 hours, 7 days, or 30 days. To do this, you can make a filtered API request or a…
Can I view how often a trigger has fired in Zendesk?
Yes, you can view how often a trigger has fired in Zendesk. While managing your triggers, you can add columns that display the frequency of trigger activation over the last 24 hours, 7 days, or 30 days. This feature allows you to monitor the…
Is it possible to track macro usage over 30 days in Zendesk?
Yes, you can track macro usage over a 30-day period in Zendesk by using a sideload API request. This method allows you to include the parameter for 30 days in your request, providing a broader view of macro usage. This feature is available for…
What are the limitations of tracking personal macro usage in Zendesk?
When tracking personal macro usage in Zendesk, the API requests will only display macros for the user making the request. This means that each user must make a separate API call to track their own personal macros. This limitation requires…
Can I see which tickets caused specific triggers to fire in Zendesk?
Unfortunately, Zendesk does not provide a direct way to see which tickets caused specific triggers to fire. However, there are workarounds you can use. One method is to view all events for ticket updates, although this requires checking tickets…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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