Fix ERR_CERT_DATE_INVALID in Zendesk - Frequently asked questions
Discover solutions for the ERR_CERT_DATE_INVALID error in Zendesk. This page answers common questions and provides troubleshooting tips to regain access.
Frequently asked questions
Why am I seeing the ERRCERTDATE_INVALID error when accessing Zendesk?
The ERRCERTDATE_INVALID error typically occurs when there is a mismatch between the SSL certificate's validity period and your device's date and time settings. To resolve this, ensure that the date and time settings on your device are correct….
How can I fix the blank white screen when logging into Zendesk?
If you're encountering a blank white screen when trying to log into Zendesk, it might be due to the ERRCERTDATE_INVALID error. This error can occur if your device's date and time settings are incorrect. To fix this, verify and correct the date…
What should I do if an agent can't access Zendesk?
If an agent is unable to access Zendesk and sees a blank screen, it might be due to the ERRCERTDATE_INVALID error. This error often results from incorrect date and time settings on the agent's device. To resolve this, ask the agent to check and…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
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