To report on tickets with similar tags in Zendesk, you can create a custom attribute using the CONTAINS function. This method allows you to group ticket tags into categories based on specific words or strings. Start by creating a new report in…
To create a report on ticket tags in Zendesk, you'll need Zendesk Explore Professional or Enterprise, along with Editor or Admin permissions. Ensure you have access to ticket and tag data in Zendesk Support. The process is intermediate in skill…
Creating a custom attribute for ticket tags in Zendesk involves using the Standard calculated attribute feature in Explore. First, open the report builder and select the Support - Tickets dataset. In the Calculations menu, choose Standard…
Yes, you can group multiple tags into a single category in Zendesk using the INCLUDESANY function. This function allows you to create a custom 'standard calculated metric' that captures a group of tags. For example, use `IF (INCLUDESANY([Ticket…
To exclude a tag when reporting in Zendesk, use the INCLUDESANY function to differentiate between tickets with and without a specific tag. For instance, you can use the formula `IF (INCLUDESANY([Ticket tags], "billableticket")) THEN "Billable"…