Using Notifications in Zendesk App - Frequently asked questions
Frequently asked questions
How do I configure notifications in the Zendesk Support mobile app?
You can easily configure your notification preferences in the Zendesk Support mobile app. To do this, navigate to the notifications settings screen in the app. For iOS users, tap the settings icon in the bottom toolbar, and for Android users, open…
How can I select which groups trigger notifications in the Zendesk app?
You can select which groups trigger notifications in the Zendesk Support mobile app by adjusting your settings. For iOS users, go to the notifications settings screen, locate the 'My Groups' section, and choose either 'All groups' or 'Select…
How do I set a schedule for receiving notifications in the Zendesk app?
Setting a schedule for receiving notifications in the Zendesk Support mobile app is straightforward. On iOS, go to the notifications settings screen and find the 'Notification Frequency' section. Choose 'Always' to receive notifications anytime or…
What types of notification alerts can I receive in the Zendesk app?
In the Zendesk Support mobile app, you can receive notification alerts in several ways: push notifications, mobile app icon indicators, and in-app indicators. Push notifications appear on your home screen and allow you to open the referenced ticket…
How can I view notifications in the Zendesk Support mobile app?
Viewing notifications in the Zendesk Support mobile app is simple. For iOS users, tap the notifications icon in the bottom toolbar. Android users should tap the options menu and then select 'Notifications'. Notifications are listed with the newest…
Can I turn off notifications for auto-solved tickets in the Zendesk app?
Currently, there is no direct way to turn off notifications for auto-solved tickets in the Zendesk Support mobile app. A potential workaround is to assign all new tickets to a group and only assign tickets you want notifications for to a group that…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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