What's New in March 2018 - Frequently asked questions
Frequently asked questions
What new features were introduced in the Zendesk Support mobile app in March 2018?
The Zendesk Support mobile app received a significant update in March 2018. This update allows users to quickly triage and work on support tickets directly from their mobile devices. You can sort, comment on, and update tickets, and receive…
How does the new multi-select ticket field type in Zendesk Support work?
The multi-select ticket field type introduced in March 2018 allows for more flexible ticket management. It enables the creation of multiple selection options, including nested options, within a drop-down menu. This is particularly useful for…
What improvements were made to Zendesk for Salesforce in March 2018?
In March 2018, Zendesk for Salesforce saw major improvements to its ongoing sync capabilities. These updates include configurable records matching, conditional sync filters, and external sync IDs for easier tracking. Additionally, there are…
What new features were added to Zendesk Chat in March 2018?
Zendesk Chat introduced several new features in March 2018. Notably, Zendesk message became free for all paying customers. Additionally, dynamic content for shortcuts was added, allowing management of shortcuts in multiple languages. Offline forms…
What updates were made to Zendesk Talk in March 2018?
In March 2018, Zendesk Talk received updates to its stats APIs, offering more metrics for building custom dashboards. New endpoints include Account Overview, Agent Overview, Agent Activity, and Current Queue Activity. These updates provide better…
How did Zendesk Guide improve Answer Bot in March 2018?
Zendesk Guide enhanced the Answer Bot in March 2018 by integrating it with web forms to offer relevant knowledge base articles directly to customers. Additionally, Answer Bot's machine learning solutions were extended to support Portuguese and…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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