Creating Content Tags - Frequently asked questions
Frequently asked questions
How do I create content tags in Zendesk Guide?
Creating content tags in Zendesk Guide is a straightforward process. As a Guide admin, you can create content tags from the central content tags management page. Simply click the Arrange content icon in the sidebar, then select Manage content tags…
What are the benefits of using content tags in Zendesk?
Content tags in Zendesk offer a great way to organize and group related articles and posts. By assigning tags to content, you can create collections that make it easier for end users to find information on specific subjects. When users click on a…
Who can create content tags in Zendesk Guide?
In Zendesk Guide, content tags can be created by Guide admins, as well as article and post authors who are agents or admins. Admins have access to the central content tags management page, where they can create and manage tags. Authors can also…
How can I add content tags to articles and posts in Zendesk?
Once you've created content tags in Zendesk, adding them to articles and posts is simple. After creating a tag, you can assign it to any relevant content across your help center. This is done through the article or post settings, where you can…
What are the best practices for naming content tags in Zendesk?
When naming content tags in Zendesk, it's important to follow best practices to ensure clarity and consistency. Choose names that are descriptive and relevant to the content they are tagging. This helps users understand the purpose of the tag and…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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